FAQ

Frequently Asked Questions

Ordering & Shipping

How soon will I get my order?

Most personalized orders require 3–4 business days for production, followed by 3–4 business days for shipping. Most customers receive their order within 6–8 business days, although delivery times may vary by location.

Furniture items are made to order and have an estimated turnaround time of 6–8 weeks after your order is confirmed.

Can I get my order expedited?

If you need your order sooner, please contact us before placing your order to discuss expedited production and shipping options. Additional fees may apply depending on the product and timeline requested.

How do I check my order status?

You'll receive automatic email updates as your order moves through production and shipping, including tracking information once your package has been shipped.

What if my item arrives damaged?

We carefully inspect and package every order. If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the damage. We'll work quickly to make it right.

Personalization & Custom Designs

Can I personalize any product? How do I submit my personalization details?

Most of our products can already be personalized with names, dates, meaningful quotes, photos, or other custom details. Available personalization options are listed on each product page.

Enter your personalization information directly on the product page before adding the item to your cart. If you need a minor wording change (such as switching “Baptism” to “Confirmation” or changing “1st Anniversary” to “2nd Anniversary”), you can include it in the Order Notes section in your shopping cart.

If you would like a new or modified design, a $50 custom design fee will apply. This covers the time required for our designers to create a new production-ready file for engraving or printing. Once the custom design fee is paid, you will receive up to two digital proofs before your item goes into production. To start a custom design request, email us the SKU number of the item you want and details regarding the design.

Please note we do have limitations to what we can do. Some urns cannot be engraved on the sides due to our machine's capabilities. We also cannot engrave photos; we can only digitally print photos.

Can I preview my personalized item before it's made?

Many of our product pages include preview images or personalization tools so you can see how your item may look.

Please note that some automatic previews may occasionally show text that appears off-center or overlapping. Don't worry—our designers manually format every personalized order to ensure your engraving or printing is properly centered and professionally laid out.

Customers purchasing a custom design will receive digital proofs for approval before production.

Product Information

What materials are your products made from?

Our products are made using a variety of high-quality materials depending on the design.

Many items are crafted from premium solid woods like cherry, maple, or oak, while some products may use engineered wood or other durable materials to achieve specific styles, finishes, or price points.

Please refer to the individual product description for exact material details, as this will always specify what each item is made from.

Note, our furniture pieces—such as rocking horses and heirloom furniture—are Amish-made using traditional woodworking techniques with solid wood, creating beautiful keepsakes designed to last for generations.

Are your products made in the USA?

Yes — most of our products are fully made in the USA, including cutting, sanding, painting, assembly, laser engraving, and digital printing, which are all completed in-house.

Some components or materials may be sourced internationally depending on the product, but all customization, personalization, and finishing work is completed by our team here in the United States.

This allows us to maintain high quality standards while offering a wide variety of designs and price points.

Note that our furniture collection and rocking horses are handcrafted by Amish craftsmen in Ohio and surrounding communities.

Memorial & Cremation Urns

How do I know what size urn I need?

A general guideline is 1 cubic inch of urn capacity for every pound of body weight before cremation.

For example:

100 pounds = 100 cubic inch urn
180 pounds = 180 cubic inch urn

For additional guidance, use our Urn Size Calculator to determine the best size.

What types of cremation urns do you offer?

We offer a wide selection of handcrafted memorial products, including:

Full-size adult urns
Keepsake urns
Companion urns
Shadow box urns
Photo urns
Dovetail urns
Memorial boxes

All are handcrafted in the USA using premium hardwoods.

What is the difference between a keepsake urn and a full-size urn?

A full-size urn is designed to hold all of a loved one's cremated remains.

A keepsake urn is much smaller and is intended to hold a small portion of ashes, allowing multiple family members to each have a meaningful memorial.

Do you offer companion urns?

Yes! We offer companion double urns designed to hold the cremated remains of two loved ones together. There is a divider in the middle, so ashes and keepsakes for each person can be kept separate inside the urn.

How do I place ashes inside the urn?

Most of our urns feature a removable bottom panel secured with Phillips-head screws.

Simply remove the screws, lift off the bottom panel, insert the ashes, and securely reattach the panel.

Do you offer pet memorial products?

Yes! We offer a dedicated collection of pet memorial gifts, including:

Personalized pet urns
Memorial picture frames
Keepsake boxes
Memorial signs
Pet remembrance gifts

These products are designed to celebrate the life and memory of your beloved companion.

Wedding & Anniversary Gifts

Do you offer personalized wedding signs?

Yes! We create personalized wedding signs for every stage of your celebration, including:

Unplugged ceremony signs
Pick-a-seat signs
Welcome signs
Just Married signs
Reception décor

Most designs can be personalized with names and wedding dates.

Can I personalize a wedding guest book?

Absolutely! Our wooden guest books can be engraved with your names, wedding date, and custom wording to create a lasting keepsake of your special day.

Do you sell personalized ring boxes?

Yes! We offer beautifully crafted wooden ring boxes that can be personalized for weddings, engagements, and proposals.

What anniversary gifts do you offer?

We offer personalized anniversary gifts celebrating milestones from 1 year through 70 years, including:

Picture frames
Wall décor
Keepsake boxes
Personalized gifts
Anniversary signs

Baptism, Communion & Faith Gifts

Do you offer personalized baptism or christening gifts?

Yes! Our collection includes personalized wall crosses, picture frames, ornaments, and keepsakes engraved with the child's name and baptism date.

What First Communion gifts do you offer?

We carry personalized First Communion gifts including wall crosses, wooden ornaments, picture frames, and keepsakes engraved with the recipient's name and Communion date.

Can I personalize a wall cross with a Bible verse?

Yes! Many of our wooden wall crosses feature meaningful Bible verses and can be personalized with a name, date, or special message.

Do you offer Confirmation gifts?

Yes! We offer personalized Confirmation crosses, keepsakes, and faith-inspired gifts engraved to commemorate this important milestone.

Returns & Exchanges

Can I return or exchange a personalized item?

Because each personalized item is custom-made specifically for you, we cannot accept returns or exchanges unless there is a manufacturing defect or an error on our part.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we'll be happy to assist you.

What if I made a typo in my personalization?

Please double-check all personalization details before submitting your order, as we are unable to accept returns or exchanges on personalized items due to customer input errors.

If you notice a mistake immediately after placing your order, contact us as soon as possible. We'll do our best to update your order before production begins. Once production has started, changes may no longer be possible.

If you've already received your misspelled order, in most cases (provided we have the item in stock), you can order another item at 50% retail cost.

Lanterns

How does the built-in light timer on the lantern work?

Our lanterns feature an automatic 6-hour ON / 18-hour OFF timer cycle. Here is how simple it is to use:

Starting the Timer: Locate the small black switch on the bottom of the lantern. Slide it to ON. The lantern will stay lit for 6 hours, automatically turn off for 18 hours, and then turn back on at the exact same time every day.
Manual Override (Need light after it turns off?): If the lantern turns off after 6 hours but you still want light, simply switch it OFF and then back ON. This resets the timer and gives you another 6 hours of light.
Turning it Off: You can turn the lantern off completely at any time by sliding the switch back to OFF.

FAQ