Shipping policy

Shipping Policy — LifeSong Milestones Last Updated: March 2026

Thank you for shopping with LifeSong Milestones. All of our memorial and milestone gifts are proudly handcrafted in the USA. Because each item is made to order and personalized just for you, please review our shipping policy carefully.

PROCESSING TIME All orders require 2–5 business days of production time before shipment. This applies to all personalized, engraved, and custom-printed items. Processing time is separate from shipping transit time. Orders are not processed or shipped on weekends or federal holidays. If you need your order by a specific date, please contact us at [email protected] before placing your order so we can confirm availability.

SHIPPING RATES & CARRIERS Shipping rates are calculated at checkout based on your order size, weight, and destination. We ship via major carriers including UPS, FedEx, and USPS. You will receive a tracking number via email once your order has shipped.

DOMESTIC SHIPPING (USA) We ship to all 50 US states. Standard delivery typically takes 3–7 business days after production is complete. Expedited shipping options may be available at checkout for an additional fee.

INTERNATIONAL SHIPPING At this time, we primarily serve customers within the United States. If you are located outside the US and wish to place an order, please contact us at [email protected] to discuss available options. International customers are responsible for any customs duties, taxes, or import fees assessed by their country.

ORDER TRACKING Once your order ships, you will receive an email with your tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

DAMAGED OR LOST SHIPMENTS If your order arrives damaged, please contact us within 7 days of delivery at [email protected] with photos of the damage. We will work with you to resolve the issue promptly. For lost shipments, please contact us and we will open an investigation with the carrier on your behalf.

IMPORTANT NOTES FOR PERSONALIZED ITEMS Because all items are made to order, we are unable to cancel or modify orders once production has begun. Please double-check all personalization details (names, dates, spelling) before submitting your order. Personalized items are non-returnable unless they arrive damaged or defective.